Policies

At Peaceful Paddocks, the safety, wellbeing, and respect of every person who engages with our services is at the heart of everything we do. These policies outline our shared expectations around behaviour, appointments, and feedback, helping to create a space that is safe, supportive, and grounded in trust.

Cancellation Policy

Complaints Management Policy

Incident Management Policy

Bad Weather and Natural Disaster Policy

Code of Conduct

At Peaceful Paddocks we aim to provide the highest standards of service to all participants and this document sets out the many ways we do this.

We will always act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.

We will respect the privacy of all participants.

We will provide supports and services in a safe and competent manner with care and skill.

We will act with integrity, honesty, and transparency.

We will promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to participants.

We will take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of participants.

We will take all reasonable steps to prevent and respond to sexual misconduct.